In order to ensure the stable operation of BAIC Foton Vehicles in the Malaysian market, enhance brand reputation and customer satisfaction, in response to the urgent needs of local partners, our company selected senior technical masters Zhang Yongguo, Wang Kunming, etc. to Malaysia to carry out special maintenance support work.
The core goals of this mission include: quickly troubleshooting and resolving vehicle failure problems reported by partners; providing practical training for local technicians and outputting standardized maintenance procedures; collecting vehicle usage data and improvement suggestions in overseas markets to provide basis for product localization optimization.
After arriving at the local area, the technical team immediately contacted the partners and conducted a comprehensive investigation of typical faults such as power systems and chassis components of various models such as Foton buses. Through measures such as on-site testing, debugging and replacement of parts, the vehicle is in stable operating condition
This expatriate maintenance support work not only efficiently solved the urgent needs of overseas customers, but also effectively enhanced the reputation and influence of BAIC Foton brand in the Malaysian market and consolidated long-term cooperative relations with local partners. At the same time, through technology export and experience sharing, a prototype of a localized operation and maintenance service system has been built, reducing subsequent after-sales costs. In addition, the collected market feedback provides important reference for the company to optimize its product strategies in overseas markets and expand its business landscape.
Improve customer satisfaction and loyalty with high-quality services, consolidate Malaysia's market position, and help expand the Southeast Asian marketDemonstrate full life cycle service capabilities and create a professional and reliable international brand image of Foton commercial vehicles. Collect local vehicle operating conditions and fault data, reverse guide product design optimization, and enhance product regional adaptability. Promote the upgrading of commercial vehicle maintenance technology in Malaysia, create technical exchange opportunities, and promote the deepening of China-Malaysia economic and trade cooperation.
